Refund policy

All purchases are final. We do not accept returns, refunds, or exchanges.

If you receive an incorrect item or size, please contact us within 48 hours of delivery:

📧 Email: hello@ecru.sg

📩 DM us on Instagram: @ecru.sg

• Item must be unworn, and in its original condition

• Hang tag must be intact

• No stains, odors, or damages

• Snap a clear picture of the incorrect item/size and include it in your message

For any concerns, kindly reach out before placing an order. Thank you for understanding.